BRIAN F. LOZELL, CPM, ( BFLOZELL@SENECA-RE.COM) IS DIRECTOR OF
CONDOMINIUM MANAGEMENT AT SENECA REAL ESTATE ADVISORS IN
REMODELING IN UNITS
x Do rules need to be amended
to allow for minor changes
to interior spaces? Some
modifications may not conform
to current requirements,
especially for kitchens and
baths. Some vendors may not
meet licensing and insurance
requirements, but the
homeowners may be limited in
what they can afford.
DEMANDS ON EMPLOYEES
x When is a homeowner’s service
request a “favor” and not a
work order? Is performing
the “favor” a violation of work
x If a staff member helps one
homeowner with a task, how
do they say “no” to another?
x Should a manager assist a
homeowner in paying bills/
x Does written communication need to be a larger font and/or bold?
x How do we communicate with hearing impaired homeowners?
x Do we create duplicate correspondence for homeowners without
x Disaster planning is dependent upon proper communication. Older
buildings are not equipped with state–of-the-art life safety equipment.
How do we reach those who may need help the most?
Fortunately, we do not have to meet these challenges alone. There a number of public and private agencies to which we can turn. These agencies are
staffed with trained professionals who are able to assist us.
Administration on Aging: www.aoa.gov
Alzheimer’s Association: www.alz.org
National Council on the Aging: www.ncoa.org
National Institute on Aging: www.nih.gov/nia
National Aging in Place Council: www.aginginpl.htm
Senior Resource: www.seniorresource.com/ageinpl.htm
National Association of Area Agencies on Aging: www.n4a.org