to how fast online retail sales are growing and how deliveries to apartment
buildings are proliferating as a result.
However, it’s generally agreed that
property managers are having to spend
more of their time and other resources
managing packages and working with
delivery companies. The problem becomes acute during the holiday season.
According to one package management provider, RealPage (Richardson,
Texas), shoppers now make 51 percent
of their purchases online, compared
to 48 percent in 2015 and 47 percent
in 2014. E-commerce’s share of retail
sales, last holiday season, was 21. 3 percent, up from 15. 4 percent in 2015.
A typical apartment community can
receive as many as 100 packages per
week, which can double during the holiday season. Camden Property Trust,
AMO, estimates that each package requires 10 minutes of employee productivity—which, for that company, adds
up to a loss of $3.3 million per year.
Now, though, various solutions have
been introduced, and more will surely
follow. Property management experts
and vendors alike agree that state-of-the art package management solutions
are already becoming expected amenities in upscale apartment buildings
of any size. This demand inevitably
will trickle down to Class B and Class
C assets. Fortunately, it appears rel-
SOPHISTICATION By Joseph Dobrian