WHAT INITIATIVE(S) ARE YOU PROUD
TO HAVE IMPLEMENTED OR BEEN A
At my company, I am a “Certified Coach,”
which means I am a mentor to new
associates who need additional assistance.
My mentoring is very personal, as each
relationship is different. Through effective
mentoring, my staff has been recognized
on both regional and national levels. I also
recently implemented a weekly “Position
Swap” challenge for a month, where we
had one office and one maintenance associate change positions for the day. In doing
this, my team gained a better understanding of what their teammates do on a daily
basis. Since then, I have seen tremendous
growth in their respect and appreciation
for one another—not to mention, it was
fun! Our residents loved it, too, and often
ask if we will do it again.
HOW HAS ACHIEVING THE ARM
CERTIFICATION HELPED YOUR
Before the ARM training and certifica-
tion, I had tunnel vision and only saw the
multifamily side of my profession; the ARM education helped open my eyes by putting
myself in the shoes of different roles within real estate management. Since achieving my
ARM certification, I have been contacted by corporate officials in my company for my
thoughts on how we can get more managers involved in the certification process and what
can be done to make the process more streamlined. I was also invited to join the Southern
California Inland Empire Chapter board.
WHAT ADVICE WOULD YOU GIVE UP-AND-COMING PROFESSIONALS IN THE
I feel that if you are up-and-coming in this industry, you must have a passion for helping
people or it just won’t work out. Raise your hand to help, get involved, get out of your
office and meet the people who can benefit you and vice versa. You will feel so empowered
to know what is going on around you, and you will also open up countless doors to your
WHAT QUALITIES DO YOU THINK MAKE A SUCCESSFUL REAL ESTATE MANAGEMENT PROFESSIONAL?
You have to be passionate! You of course need to be an honest, hardworking and trustworthy individual. You will make connections with people from all walks of life on a
daily basis and need to possess a level of empathy that some people struggle with. Having
personal drive and motivation is also necessary. There are so many avenues within real
estate management that you have to be able to recognize an opportunity when you see
one and go after it!
WHAT ARE YOUR GOALS MOVING FORWARD?
Once I achieve a goal, I look for the next one to meet. Winning ARM of the Year still
has me in shock as it was completely unexpected, and the more I think about what just
happened for me, the more motivated I get. I have decided to go for my CPM designation,
get my real estate license and return to college to earn a degree. With everything I have
going for me this year, I do not want my momentum to slow down. What will I end up
doing? I’m not sure, but I have a PASSION for training others to do what I do, so I think
I will start there.
FOR THE LOVE
OF THE INDUSTRY
2016 ARM OF THE YEAR
REME Award Winner Nicole Helton, ARM (c.),
with 2016 IREM President Chris Mellen, CPM, ARM
(l.), and Michele Forman of ABM, REME Awards
Founding Sponsor (r.), at the 2016 IREM Fall
ARM OF THE YEAR