CONTENTS
features
36
26 THE STATE OF RECOVERY
Office and retail sectors begin 2012 with a cautiously
optimistic outlook by Diana Mirel
32 TOP 10 GOLDEN NUGGETS OF
CUSTOMER SERVICE
Decrease turnover and build relationships by becoming a
customer service guru by David Aaker, IOM
36 SWITCHING GEARS
Consumers’ potential shift to electric cars may impact
commercial and multifamily properties
by Kristin Gunderson Hunt
44 DUE DILIGENCE, DONE RIGHT
Entrust your services to owners/clients by becoming an
expert on due diligence by Nicholas A. Dunlap, CPM
44
PAGE 40 DETAILS
ELECTRIC CHARGING
STATIONS ACROSS THE
COUNTRY.
26
