Journal of Property Management

Your occupancy is on the line. Shouldn’t you answer?

Over 40% of prospect calls go unanswered. These days, you can’t afford that.

It’s a fact: over 40% of prospect calls and emails coming into a property aren’t even answered. And phone messages? They’re returned only 22% of the time! These days, that’s a waste of leads you simply can’t afford. By ensuring those calls are answered, day or night, you can increase your occupancy while actually reducing your marketing budget. The CrossFire Contact Center pays for itself many times over. With trained multifamily agents answering 97% of all calls and emails, qualifying prospects, and providing all the information they need to make a leasing decision or schedule a visit.

• Boost leads and traffic. Increase your traffic by over 60% without spending a penny more on marketing.

• Cut marketing costs. Reduce your marketing spending by more effectively working and qualifying the leads you already get.

• Answer calls and emails. Answer both phone and email inquiries promptly and professionally.

• Do more with fewer people.

Site staffs are running lean. We can back them up or take over phone/email response completely.

• Answer prospect calls 24/7. Calls and emails are promptly answered day or night.

• Handle service calls, too. Improve customer service and boost renewals with 24/7 service call response.

We can prove it: the CrossFire Contact Center doesn’t cost you money, it makes you money – while improving customer service. For more information contact us at